Mike Vible, Author at Edge - Page 2 of 2

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Author

Mike Vible

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Ways To Master Customer Service Within the Social Media Space

By Mike Vible 08/28/2014

By Carly Cunningham
Business2Community

Customer satisfaction is undoubtedly one of the most important feats for any business. At the end of the day it could arguably be THE most important thing to the success of your business. After all, without your customers, you don’t even have a business. There are many platforms to keeping your customers happy, but when it comes to truly connecting with your customers one-on-one, social media can be one of the most effective customer service outlets for B2C businesses – if done correctly, of course.

From a customer’s perspective, social media has a connotation of being a direct, and quick way to get in touch with a business or even a major brand. If that business has a Facebook, Twitter or Google+, customers will rely on these platform as a way to reach out with questions, feedback or to connect with other followers. The trick to keeping your customers happy within the social media space are based on three main factors: timeliness, response, and transparency.